Chatbots for customer service will help businesses save $8 billion per year – Watson

A new study released this week estimates that that chatbots will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year. In 2022, the success rate of bot interactions in healthcare sector will increase from the current 12% to over 75%, and in the banking sector this will climb to 90%.

Source: Chatbots for customer service will help businesses save $8 billion per year – Watson

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How to build a future-proof business: 4 real-world applications of cognitive solutions – IBM Watson

Our current IT systems are being rapidly replaced by cognitive systems that continuously understand, reason and learn like humans do. Unlike older, programmable systems, a cognitive system can ingest and understand large amounts of data, in all its forms (including unstructured). A cognitive system learns from all the data it reads, and from each interaction with the experts and users that train it. It learns from both successes and failures, and it never stops learning.

Source: How to build a future-proof business: 4 real-world applications of cognitive solutions – IBM Watson

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How Natural Language Processing is transforming the financial industry – IBM Watson

The exponential growth in data from the Internet, social media and personal devices is providing enterprises with unprecedented opportunities to use digital information to improve their businesses. To an extent, sophisticated analytics programs can help businesses utilize their data by searching for and revealing patterns hidden in structured data, such as spreadsheets and relational databases.

Source: How Natural Language Processing is transforming the financial industry – IBM Watson

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Disrupting Industries With Cognitive Computing

With cognitive computing, we are now able to unlock the value in ALL the data — from internal, external and even publicly available sources — available to a business. Much of this data was previously inaccessible as it existed in was unstructured (documents, emails, social media posts and images etc.), or was dispersed among any many systems and silos. Hear how two companies are already using cognitive computing to disrupt their industries:

Source: Disrupting Industries With Cognitive Computing

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